FAQ
FAQ
Are you a manufacturer or trading company?
We operate 2 factories in Zhongshan:
- 28,000㎡ dedicated sink production bases
- Video verification: Virtual Factory Tour
- OEM/ODM supported since 2010
Can you comply with our local certifications?
Pre-certified for 40+ countries:
- [NSF] USA/Canada
- [UKCA] UK
- [WaterMark] Australia
- [CE] EU
What's your minimum order quantity?
Flexible options:
- Standard products: 50 units
- Custom designs: 300 units
Tip: Order 1000+ units for laddered pricing (save 12-30%)
What payment terms do you accept?
Secure options:
- [T/T] 30% deposit, 70% before shipment
- [LC] Sight LC via HSBC/Standard Chartered
- [Escrow] Alibaba Trade Assurance
Can I add my logo on products?
Custom branding services:
- Laser engraving ($0.15/unit)
- Custom packaging ($120/design)
- MOQ: 300 units
What's your average production lead time?
Standard timeline:
- Stainless Sinks: 15-18 days
- Quartz Sinks: 25-30 days
- Rush Order: +30% cost (10-12 days)
How do you handle import customs?
Turnkey solution:
- Americas: Pre-cleared via LA/Long Beach warehouses
- EU: CE/UKCA docs pre-filed
- ASEAN: Vietnam transshipment hub
Are your quartz sinks heat resistant?
Tested beyond standards:
- 300°C thermal shock (ASTM C484)
- 0 cracks in 1000+ test cycles
- Max recommended: 280°C
Can I audit your factories?
3 options:
- Virtual audit: Live video tour via Zoom (2h)
- 3rd-party reports: SGS/Intertek on file
- On-site visit: Apply at least 3 days ahead
Can you produce from our CAD files?
Upload STEP/IGES files → 2. Receive DFM report within 72h → 3. Prototype ready in 15 days